Introduction

At Toujours Mikes, we're committed to protecting your personal information and being transparent about how we collect, use, and share your data. This Privacy Policy explains our practices regarding your personal information when you visit our website, use our services, or interact with our home cooking platform.

We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we're dedicated to maintaining your trust through responsible data handling practices.

Information We Collect

We collect different types of information to provide you with the best possible experience on our platform. Here's what we gather and why:

How We Use Your Information

Your information helps us deliver quality services and improve your cooking journey with us. We use collected data for several important purposes:

• Providing and maintaining our cooking platform and educational resources
• Processing your inquiries and providing customer support
• Sending you updates about new recipes, cooking tips, and platform features
• Personalizing your experience based on your cooking interests and skill level
• Analyzing usage patterns to improve our website and services
• Ensuring security and preventing fraud or unauthorized access
• Complying with legal obligations and protecting our rights

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in specific circumstances to provide our services or comply with legal requirements:

• Service providers who help us operate our platform, process payments, or deliver services
• Business partners when you specifically request services they provide
• Legal authorities when required by law or to protect our rights and safety
• In case of business transfer, merger, or acquisition with proper notice to you

Your Privacy Rights

Under Canadian privacy law, you have several important rights regarding your personal information. We respect these rights and make it easy for you to exercise them:

• Access: Request copies of your personal information we hold
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Receive your data in a common, machine-readable format
• Withdrawal of consent: Withdraw consent for processing where applicable
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may require verification of your identity.

Data Security and Protection

We take the security of your personal information seriously and have put several measures in place to protect your data from unauthorized access, alteration, disclosure, or destruction.

Our security measures include encrypted data transmission, secure servers, regular security audits, and limited access to personal information on a need-to-know basis. We also require our service providers to maintain similar security standards.

Data Retention

We keep your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Generally, we retain:

• Account information for as long as your account remains active
• Transaction records for seven years to comply with tax and accounting requirements
• Usage data for up to two years to analyze trends and improve services
• Marketing communications data until you unsubscribe or object

When we no longer need your information, we securely delete or anonymize it. Some information may be retained longer if required by law or to resolve disputes.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. Cookies are small files stored on your device that help us remember your preferences.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. We use both essential cookies required for basic functions and optional cookies for analytics and personalization.

Children's Privacy

Our services are designed for users 13 years of age and older. We don't knowingly collect personal information from children under 13. If we discover that we've collected information from a child under 13, we'll delete it immediately.

Parents and guardians who believe their child has provided personal information to us should contact us immediately so we can remove the information from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy shows when it was most recently revised.